DirecTV
Repair Visit Never Arrived, Then Early Termination Fee Charged

I have had service with Direct TV for several years. I kept Direct TV even though I was without service nearly always whenever there was bad weather. I recently ordered HD and they were very prompt to install it. About a month and a half ago we had really bad weather, and the high wind may have moved the dish somewhat, because the signal strength was only registering 40%.

The person in the Technical Dept. informed me that I would have to go and adjust the dish to see if that was indeed the problem. When I told them they must be crazy, they offered to send someone out for $179. I did not agree to that, but they suggested I take out a Repair Protection Policy for $15.00 per month, and I agreed.

They were to show up in four days. They did not show up or call, and I was without service for over three weeks. After no apology, I cancelled my service. By doing so, I was charged an early termination fee that I was unaware of. They also say it is their policy to debit those fees from any credit card on file.

I hope people read these complaints and do not get caught up with Direct TV.

Company: DirecTV
Country: USA

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