Dish Network
Prepaid Money Held on Card After Quoted Price Changed and Order Cancelled

I contacted dish on Friday, April 10 to inquire about service. I was told I would get certain equipment & service for a prepaid amount. I told them I had to go into town & get the money & would continue with purchase. After I got money I called them to continue purchase. I verified equipment & service then gave them my cc numbers.

When getting ready to set up time & date for installation I reverified equipment & service & was informed that they were mistaken & I had to pay more money for equipment & service I wanted. I told them I did not want service then. My cc had already been put in a hold status so I requested the money to be put back on.

I spoke to 2 different agents then & was reassured the money would be put back within 24hrs, not 48 or 72. 24hrs later the money still was on hold so I called and asked to speak to a supervisor who then told me the reversal had not been posted yesterday due to a clerical error. I called back and was then informed it would take 7-10 business days but that they could expedite it to 3-4 days and my phone battery went dead.

I switched phones but by then they had already hung up. It didn't take even an hour for them to post the payment but it has taken way longer then the 24hrs. I was promised for them to release the amount. To date, April 12 it still is in hold status. After being lied to several times I do not trust Dish Network to give me my money back at all. I feel as though I've just been mugged. You would think a big company such as Dish Network wouldn't have to resort to such scam artist practices as these.

Company: Dish Network
Country: USA
Site: dishnetwork.com

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