Samsung
Warrenty not honored

I settled about $2500 for my Samsung 61' Television. About ten weeks after I purchased a bright, hourglass-shaped blob appeared within the lower-right hand quadrant, when the display turned deeper - while I had been seeing a course. It was still included in the guarantee. I named Samsung; they delivered an area technology; he explained that I required a brand new lighting motor; the technicians at Samsung would not approve one - they stated that it is regular operating process to truly have a bright, hourglass-shaped blob about the display as long as you're watching Television.

I called back and reported. They delivered another specialist who transformed the lighting motor. The brand new lighting engine had exactly the same blob, however in another place, therefore the technology set the initial lighting engine back in. He then returned and attempted another light motor. That one had a break in another of the small mirrors, which turned up about the display like a point around three inches long. He required that lighting engine out and place the initial back in. He then returned with still another light motor. That one appeared to perform good to get a morning, however I observed lines of sunshine jutting diagonally in to the display from left and correct. I called Samsung.in the beginning they stated that they'd substitute it, however they stated that they didn’t have one in-stock, however they might provide me an inferior one easily settled them more income. I expected them to deliver the technician back. They delivered the technician back. He explained it appeared as if another issue using the lighting motor. The fix people in Williston, Long Island desired images. Our camera isn't delicate enough to get the lines. The fix people wouldn't deliver the technician back. They explained to contact Samsung. It's now been eight weeks. I called Samsung. I’m awaiting them to contact me back. Meanwhile, since I have had bought the warranty from Bestbuy, I chose to attempt their fix department. They stated that they'd need to consider it. Obviously I determine when they consider it and state it us-repairable, Samsung will require an eternity to deliver me a brand new Television. And so I may have invested $2400.00 and never have any Television. I don’t confidence Samsung; they WOn't recognize their particular guarantee.

Company: Samsung
Country: USA
State: New Hampshire
City: Canaan

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