Direct TV
Contract Termination Fee Waived After Daughter's DVR Problems

Thanks for the (310) 964-5000 Direct TV corporate office phone number. IT WORKED! They waived the contract termination fee!!!

The Story

My daughter had nothing but problems from day one with her service. She had it for a total of about 5 months. She could not watch one thing while recording another. She spent about $50 on pay-per-minute phone charges talking to Tec? Su? Ort... She finally just gave up and lived with it.

After about 4 months, her DVR started giving her a "Hardware Error" message and it would format itself at random. She lost everything she recorded. She spent more cell phone time $s with Tec? Su? Ort... They finally sent her a new DVR and charged her $20 for shipping. This was a little less than 1 month ago. After hooking it up, she could not watch Live TV; she had to record something and watch it later. She tried Tec? U? Or? again. Finally she gave up and decided to just live with it.

I just learned of all of this a few days ago and I told her I would handle it. I complained strongly to them. They said they could send someone out, but it would be 5 to 7 days and it would probably cost her for the service call. I rejected that and demanded that she be let out of her contract (Cu? Tomer? Ervi? E said no, she would be charged $380). I canceled her service anyway and had Dish Network installed the next day (yesterday).

I told the Dish installer about her problems, and he said the reason she had the problem was because Direct TV never ran the second line to the dish when they installed it!!! (He also installs for DirectTV.) I called DirectTV again and told them the contract was null and void because it was never installed properly and she never received the service promised in the contract!!! I got nowhere with them at the 800 number.

I ran across the corporate phone number on this post and told them the whole story. It took some time, but it worked. "Steve" also noticed that when they sent the second receiver/DVR, they put my daughter on a NEW TWO YEAR COMMITMENT!!! He finally said he would waive the $380 charge. Still, I told my daughter to watch her credit card for charges, because I do not trust them. She should be getting a refund for some of the service she just paid. I still have my fingers crossed.

Again, thanks for posting the (310) 964-5000 DirectTV corporate office phone number. IT WORKED!!!

Company: Direct TV
Country: USA

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