Verizon FIOS
Service

Terrible, horrible customer service and continuous issues with online sites. Verizon didn't approach the first written purchase request two telephone lines which led to times and times of calls without any quality. Lastly, after 8 calls but still issues, the 2nd phone-line for that fax got ready to go. The installation triggered my security-system to obtain pulled off-line, and regardless of the specialist being released another period, he couldn't discover exactly what the issue was, therefore no quality or aid. I'd to pay for my protection organization $80 to reconnect, that was brought on by Verizonis misunderstaning of installation. Subsequently web was operating slower than it'd than with Comcast, couldn't get browsers to work, or web to work. After about 20 calls, with numerous disconnects, speaking with zombie-like customer support representatives, with every phone another concept by what they believed was incorrect, informing me to contact Dell, informing me I ought to not be having an issue and was fundamentally insane. I told them-they have to do a DNS reset (centered on our Microsoft buddy who'd exactly the same issue with Verizon), plus they handled me like I had been insane. Later that evening, after 2.5 hrs of me and my spouse about the telephone for aid, nevertheless just incomplete quality after speaking with 3 technicians. I acquired a shock call-out of the orange from the Verizon technology later, who ultimately got the machine to function by, you know what, cleaning the DNS cache. Ipconfig / flushdns. It ultimately works since I've simply today requested the switchback to Comcast. I requested 4 times to document a written criticism plus they inform me they don't take written grievances! Torso discomfort and high blood pressure, holes, disappointment, lack of work efficiency and spending additional to possess their installment clutter set! I observe how their customer support is number 1 since no-one can document a!

Company: Verizon FIOS
Country: USA
State: Washington
City: Mill Creek

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