Direct TV
Unauthorized billing

We have been customers of Direct TV for 9 years. All though they state there records show we have only been with them for 3 months. Today October 22nd, when I went to get Milk for my 2 kids my card was declined. I went home and noticed that direct TV had taken all of my funds out of my bank; as if they knew how much I had. I have been making monthly payments of $40.00 but not the original $69 a month. I never heard anything from them, they just decided that my payment wasn't enough and disconnected our TV and charged me $200.00 for our DVR box all together totaling $394.23. How can a company just take your funds without your knowledge. What is the extra $194.23 for. Last I knew my current bill was only $120.00. I asked them if they have a contract that I signed or a voice recording stating that they could steal my money and I was told they had nothing. I talked to 10 people today all stating different stories. A few said there was nothing that could be done, One person said I would get all my money back plus all the fee's my bank will charge. Another was extremely rude and was reading from a screen, so on and so on. I told them about complaintsboard and all the other innocent people that are being affected and they don't seem to care. How can a company do this to people that are paying on the these accounts? I can understand if it was someone that skipped town and Direct TV hadn't heard from them in months or years, but everyone getting frauded by Direct TV seems to be paying customers. This can't be legal, even if Direct TV stated that they have no binding contracts with anyone that was signed or voice recorded. I am up for a lawsuit! WE should at least get a notice when our funds will be stolen. But then again, crimes to innocent people aren't announced.

Company: Direct TV
Country: USA
Site: directv.com

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