Direct TV
Installer No-Show, Double Card Charge and $430 Fraud Call

This company has the worst customer service and satellite service I have ever come across. I signed up with them for the NFL Ticket, leaving Dish Network. Big mistake! My original order was not carried out. The day I was to receive service, the installer never showed. I called back to see where he was, and DirecTV had no order in the system. I had to make a new order, and they charged my card twice for installation.

Finally, I got an installer to show up, and it took him all day, from 8 am to almost 5 pm. Two of the TVs were not coming in clearly. One TV you could not even watch. I had to make several calls to get anywhere to fix the problem. Two "experienced" techs came to my house and said I had no ground wire and that was causing the interference! I had Pacific Power and an electrician check my power, and it was fine.

I called yet again, and they told me a case manager would call within the next two hours to resolve the issue. No one ever called me back. I finally called to cancel service, and after an excruciating hour and a half I got them to waive fees for service and the cancellation fee.

I awaited packaging to send back the equipment via FedEx. It took them over a week to send the return packaging. Then they only sent me one box, and I have three receivers to send. I received the return packaging today and got a fraud call from my bank saying that DirecTV tried to charge my credit card $430.00 for equipment.

I am beyond irate with this nightmare of a satellite company. I will write letters to anyone who will listen, starting with the Better Business Bureau. I have only begun with this complaint to you. Buyers beware! By the way, Dish Network is the way to go. They hooked me back up with a deal, and the TV is great!

Company: Direct TV
Country: USA
State: Washington
City: Yakima

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