Direct TV
Service

This company has the worst customer service and satellite service I have ever come across. I signed up with them for the NFL Ticket leaving Dish Network. Big mistake!!! My original order was not carried out. The day I was to receive service the installer never showed. I called back to see where he was and Direct TV had no order in the system. I had to make a new order and they charged my card twice for installation. Finally, I get installer to show up and it takes him all day from 8am to almost 5pm. Two of the tvs were not coming in clearly. One tv you couldnt even watch. I had to make several calls to get anywhere to fix the problem. Two "experienced" techs came to my house and said I had no ground wire and that was causing the interference! I had Pacific Power and an electrician check my power and it was fine. I called yet again and they told me a case manager would call in the next two hours to resolve issue. No one ever called me back. I finally call to cancel service and after an excruciating hour and half I get them to waive fees for service and the cancellation fee. I await packaging to send back equipment via FEDEX. It takes them over a week to send this return packaging. Then they only send me one box and I have three receivers to send. Idiots! I received return packaging today and get a fraud call from my bank saying that DirectTv tried to charge my credit card for equipment for $430.00. I am beyond irrate with this nightmare of a satellite company. Letters I will write to anyone who will listen starting with the Better Business Bureau! I have only begun with this complaint to you. Buyers beware!!! By the way Dish Network is the way to go they hooked me back up with a deal and tv is great!!!

Company: Direct TV
Country: USA
State: Washington
City: Yakima

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