Direct TV
Junction Box Cables Routed Wrong, Told 30-Day Warranty Expired

In Feb, I decided to get an AT&T bundle discount for DirectTV. I live in a duplex and the other tenants already had DirectTV, so the tech just connected to their dish, which was fine with me. In August, while walking around the back of the duplex, I noticed the junction box covers (2) were on the ground, exposing the cable connections. I tried to snap the covers back on, and they would not close because the cables between the two boxes were routed not behind the boxes but on the top side. As such, you cannot secure the covers because of the two cables.

I called DirectTV and described the problem. The young lady asked me if I could just nail a box of the two junction boxes? I said NO and told her their tech had wired it and I wanted it fixed. She stated the 30 day warranty was up. She should work for Ford.

Company: Direct TV
Country: USA
Site: directv.com

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