DirecTV
Sloppy Install: Exposed Cables, Mud, Dust and Failed Receiver
- 05-05-2008
- 2
Direct TV installation was scheduled for May 4 at 8 am. The technician showed up on time. After discussing the dish location, the technician started complaining that my house was difficult. He proceeded to mount the dish and run cables with very little attempt to conceal them. The worst is how they ran them up the side of the house after promising they would hide them under vinyl siding. He tracked mud onto my carpet in two locations and left a pile of sheetrock dust in one.
The signal to one receiver failed due to loose connections within an hour. Calls to the customer service number took forever, with long periods on hold. One person asked if the work was under warranty. Since it was hours old, I would hope so.
Direct offers 200 channels. 50 are in Spanish and many are HD duplicates. Finally, everything is extra. As others have mentioned, it is a bait-and-switch company that doesn't deliver.
Company: DirecTV
Country: USA
Site: directv.com