Comcast
Triple Play Installation Missed and Pushed Back Nearly a Week

A week and a half ago I ordered triple play from Comcast, giving them my cable TV, internet, and phone business. I told the person on the phone I wanted to have the installation on Friday June 22nd from 12-4. When I arrived home on Friday I noticed a letter from Comcast stating that they were coming Saturday June 23rd. When I called Comcast to ask why the change, they told me the person entered that date and there was no way I could change it. I agree to the new date and realize I had to cancel my Saturday afternoon plans to attend a brother-in'law's surprise birthday party.

At 3:50 on Saturday Comcast still had not shown up. I sat on hold for 20 minutes waiting to talk to someone. Once I did they had no explanation and said the ticket was still open. While on hold I received an automated message stating Comcast was coming from 4-5.

At 4:45 my would be tech Ligia Marin (773-827-2688) called me and said that Comcast had given him "bad equipment and the parts were on back order", maybe he needed to check. He said he would call me back in 20 minutes. 30 minutes later I called him back and left a message. At 6 I called Comcast again and I was told that my installation was rescheduled until Thursday June 28th from 8-12.

I am so frustrated by my experience I don't know what to do. I would love to take my business elsewhere the problem is there is no where else to go.

Thank you.

Company: Comcast
Country: USA

  <     >