Samsung
Samsung Gas Range - Samsung Gas Range FX710 BGS

I purchased a Samsung Gas range FX710BGS on November 26 at Lowes, however I didn't receive the appliance until mid December. I was renovating my kitchen. When the range was delivered and I noticed that the digital screen (were the time is displayed) was warped and the bump is quite visible. There is also a knob that is cracked. I was given a ticket number then asked to e-mail the pictures of the problems in question. A week later I received an e-mail from them requesting a copy of my bill of sale which I e-mailed right away. A week after having sent the information, I still hadn't heard back from them (2 weeks since my initial call) so I gave Samsung customer service a call. They told me that my claim had been denied note that no technician was sent to investigate the matter (I still wonder why they didn't have the courtesy to call or e-mail me of the decision and how they came to that conclusion!). I explained to the person that I did not cause the problem and that it had been delivered like that. He said that I should have called within 2 days of having discovered the problem. I explained that I didn't notice the problem right away because my kitchen was under renovation and when I did it was the holiday's and Samsung was closed so I called as soon as the holiday's were over. He repeated again that I had only 2 days to inform them of this issue and was very indifferent to what I was explaining. I asked that he provide something in writing stating that the policy showed I had to call within 2 days of having received the product and he said basically that is the way it is and I will not fix your problem.

Company: Samsung
Country: USA

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