Sirius XM Radio Inc
Lifetime subscription lost after account was recreated on new radio

Here is my complaint:
I purchased a "lifetime" subscription" on an aftermarket SAT adapter about 3/4 years ago. At that time, I also paid for membership on a leased vehicle (2008 Jeep RUBI). I returned the vehicle after the lease ended in 2011; but before I returned it, I called in to ask about the remaining time and was told 'you can suspend it/vacation and reactivate it later when you have another vehicle'. I did that. Earlier this year (about 2 months ago) I called in to reactivate the account with a different (aftermarket) radio ID and use my remaining time on the suspended account. At first, he couldn't establish that I actually did have a current subscription and was receiving reception! I gave him ALL of my old phone numbers and still no dice. I explained that was a "lifetime" package and so he (I thought) created the new account. Later to my surprise, I received a bill for $21.00 or so. Anyway, I called in and paid the bill.

On Saturday 12/14 I went to drive my car (which I hadn't driven for a while) and to my dismay, I had no SAT radio! My "lifetime" subscription was gone! I tried calling but they don't work on weekends; so first thing Monday I called in. I first spoke to a lady for 30 minutes who wanted the ID # for the radio which was disconnected, but I had a hard time removing the bracket, so later when I was able to establish the ID#, I called in.

This time I spoke to a gentleman who after 45 minutes of back & forth said 'basically what happened is that the person who created the new account, cancelled the lifetime plan and moved you over to "Premium". Now why would anyone do that I asked? So he explained that he didn't have access to lifetime memberships and anything he does, would involve fees"; so he gave me an incident # (131217030084) and said "call back when you have time; ask for a supervisor and they can re-establish the account"

I called in today and requested a supervisor as I was told - guess what? After 45 minutes, the guy I spoke to said "sorry, we can't help you because the lifetime membership is on the leased 2008 Jeep RUBICON you returned" - how convenient; but the story yesterday was different! Can you believe that? Two (2) days; two different stories.

This is a company I supported because of Howard Stern, but my disappointment at this company's business practises run deep. I will devote the rest of my time (until I get tired) telling everyone and posting everywhere my experience with this company. I may have lost my subscription and the service I paid for; but I will do my utmost to make sure as many people know about Sirius XM as possible.

IMPORTANT: They have not been able to establish the phone number I used to create the lifetime membership... And that was only 3/4 years ago! So are we to believe that Sirius-XM deletes all it's data after every 3/4 years; OR, is it more likely that this company is stealing and the best way to do that is to (a) say the phone number I used doesn't exist and (b) the other car (Jeep) had the lifetime subscription? Which makes more sense for them? You be the judge.

Company: Sirius XM Radio Inc
Country: USA
State: New York
City: New York
ZIP: 10020
Address: 1221 Avenue of the Americas 36th Floor
Phone: 2125845100
Site: siriusradio.com

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