Direct TV
Bill rose to $82.59 after promotions expired, no retention discount

I've been a Direct TV customer for a little over 2 years and I have noticed my bill progressively increasing each month. After calling customer service, I expressed my concern with the monthly cost (82.59 Choice Extra Package). They explained to me that all my promotions and discounts have expired. After several minutes of failed negotiations I requested the Retention Department in order to cancel my service. Even after the threat of cancellation DTV showed no interest in giving me any discounts in order to keep my business. I am extremely disappointed with their unwillingness to negotiate when I have heard from countless people who have been DTV customers for several years, telling me they have had promotions ever since they signed up.

Company: Direct TV
Country: USA

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