Time Warner Cable
Fraudulent Service - Cable TV

I signed up for Time Warner Cable because they offered Showtime. My Showtime has been blacked out since August 2nd due to a squabble between TWC and CBS with no end in sight. I an getting 2 inferior channels (that I don't want) in place in Showtime. I have contacted customer service 3 times via online chat. The last time I talked online to a customer service rep named Jade, she refused to respond to several of my questions. At times, she wouldn't respond at all and I had to ask if she was still there. Finally, she quit responding at all and terminated the conversation on her end. I want Showtime back. That was the agreement and that is what I am paying for. Jade said she would forward my request to her supervisor and I would get Showtime back. I am still waiting.

Company: Time Warner Cable
Country: USA

  <     >