Dish Network
Autopay Dates Ignored and Random Withdrawals Caused Fees and Shutoffs

When I initially set up my account I told the rep. That I get paid once a month on the third Wednesday of each month. He said that would not be a problem that I can address that when I set up auto pay. I specified that date when I set up the auto pay online. Well now for three months in a row they keep trying to force through payments at random times throughout the month causing me additional fees and shutoffs.

They told me this morning that I should have waited to start services at the end of the month in order to make the payments hit my account at the right time and that they cannot change the due date now. Of course they can't, they are making too much money from fees to do that! They made a verbal contract with me when the account was set up and have broken it time and time again.

I have just filed complaints with the Boulder BBB and will be filing a complaint with my state's attorney general office. This is at the least bad business practice and considering that they bill an entire month ahead, technically I have never been behind on any payments. They think they do whatever they want too. Sorry Dish, they are laws protecting consumers in America and I for one am going to see that they are implemented against Dish Network.

Company: Dish Network
Country: USA

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