Comcast Xfinity
No Dial Tone, Long Hold and Call Dropped Without Resolution

When I called Comcast Customer Service this afternoon to report that we had no dial tone on our phones, the prerecorded message stated that the wait time would be ten minutes due to higher than usual call volume. The message suggested either calling back later or trying to fix the problem by resetting the modem (which I had previously done twice).

I continued to hold, and 20 minutes later I spoke with a customer rep. She had me plug our phone directly into the modem to see if that resolved the problem. I did so, but the home phone was still dead. I had been on my cell phone with her the entire time. Then I apparently was disconnected. I still had battery power, so my phone hadn't gone out. There was no longer anyone on the Comcast end.

Company: Comcast Xfinity
Country: USA

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