Priceline.com
Credit issued after surgery cancellation, then refused for passenger change

I purchased a ticket from priceline.com for my father in law to fly from Ohio to GA. He ended up diagnosed with lung cancer and had to have emergency surgery. Well I notified AirTran of this and they cancelled the flight saying they had a 75.00 cancellation fee. Ok. I then called priceline and explained to them the circumstances. Being fully aware of policies and procedures. The man at Priceline offered me a credit of 100.00 saying I could use it for any future flights and sent a confirmation email stating such so 217.00 for the original. 75.00 airtran cancell fee. 35.00 priceline fees the difference was issued as credit.

Well my father in law is getting worse so I offered to go to Ohio to care for him. Contacted priceline.com only to be told my father in law could only fly using the credit. I stated in original request he was not allowed to fly because of the lung cancer. Now I paid for the ticket, my credit card, my email address, everything except the passengers name is mine, they refused to honor their original agreement. I would not ever. Ever again recommend priceline.com to anyone. They are the worst company ever. Two faced liars

Company: Priceline.com
Country: USA
Site: priceline.com

  <     >