Homeaway.com
ReservationManager False Advertisement

I recently joined Homeaway.com and VRBO.com because they have a new feature called RevervationManager. This service allows home owners to manage online reservation request and take online payments. Thinking this is a great service I joined both sites. After I joined I learned there is an application process that you need to go through. Fair enough I filled out all the forms and waited the a little over 7 day to get an email saying my request was declined. Hmmm I thought this was a little strange because I don't have anything negative in my credit history. So I picked up the phone and made some calls. The first call went to www.VRBO.com and I talked to one of the customer services reps and all they could tell me is that I didn't enter all my information on the form. I thought this was unusual because I entered all my personal information into their system. So I called again to talk to another person and the plot thickens.

The new person tells me she can't tell why the account was declined but I should but tells me I should contact www.HomeAway.com (parent company) directly and they will know what went wrong.

HomeAway.com took my call and in turn the customer service rep calls VRBO while I'm on the line. They tell the HomeAway without know I'm on the line listening on the conversation "I'm not supposed to say this and the customer should not know that Operations is declining all applications of customers account less than 6 months old." After that she went on telling the HomeAway rep that she would have to word differently. Little did she know I was on the other line listening to all this. When I asked to talked to a supervisor they declined telling no one could be reached, but they could call me back.

Long story short www.HomeAway.com and www.VRBO.com need to put a disclaimer on these new services. I consider this false advertisement and this new feature was a big reason I joined.

Company: Homeaway.com
Country: USA

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