Priority Rewards Club - Holiday Inn - Intercontinental Hotels
Priority club/holiday inn/intercontinental hotels refusal to give any refund of room reservation atlanta georgia

I made reservations on the Priority Rewards Club website for 2 nights (8/21&8/22) at the Holiday Inn Express in Ashtabula, OH. The screen showed I would be charged 15% of hotel costs at time of submitting reservation. It also showed that the 15% would be charged if the reservation was cancelled.

To my amazement, I looked at my banking info the next day and $184.00 (the full room rate for 2 nights) had been deducted. A few days later I called to cancel reservation and spoke with a customer rep in INDIA. He informed me that the reservation could not be cancelled because I supposedly made a 14 day advance INTERNET reservation and those could not be cancelled. I asked the customer rep in India to give me customer service's number in the USA. I called them too and was told I could not recover any of my money.

I can see losing 15% ON THE RESERVATION but THE WHOLE $184.00!!! What the heck is going on with Holiday Inns. Guess since they have been bought by a British firm they have begun paying off the acquisition costs. I DON"T EVEN THINK A FRENCH FIRM WOULD SCREW ME THIS BAD!!!

Beware of Holiday Inn's web specials.

Company: Priority Rewards Club - Holiday Inn - Intercontinental Hotels
Country: USA
State: Nationwide
Site: www.ichotelsgroup.com/h/d/pc/homei

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