Hawaiian Airlines
Breach of contract. Poor customer service. Forced to share more than half a coach seat with obese passenger

On Monday Feb 27 my family of four was traveling home from Honolulu, Hawaii to San Francisco, CA. We arrived very early and asked the ticketing agent to please seat us together as a family. The total fare for the four one way tickets home was a total of $2,328.80, $563.00 $19.20 each ticket. We received our seat assignments and they were not together as we had asked but we weren't going to fuss, we just wanted to get home.

When we boarded and were ready to take off, the flight was delayed almost 2 hours because of a flat tire. My six year old son was seated next to a very obese man and forced to share more than half of his small coach seat for a total of 7 long hours.

Even the flight attendants apologized and said they would feel as upset as I was if that were their family being squished. They offered to give my two kids free cartoons, I had already paid the $4.

Company: Hawaiian Airlines
Country: USA
State: Hawaii
City: HONOLULU
Address: P.O. Box 30008
Phone: 8088353700
Site: hawaiianair.com

  <     >