United Airlines
Code Share Fiasco!

Departed San Francisco to London Heathrow, with a connecting flight to Copenhagen. I had booked my ticket in Feb travelling on 27-July with two "Confirmed Seat Reservations." We arrived in London and were told by SAS that we had NO SEAT on the Copenhagen flight - United had screwed up their Code-Sharing info to SAS and we did NOT have seats with SAS! SAS would NOT help us and told us to go to United - Over twenty other people on this same flight had the same problem. We all had very poor customer service with no communication, and little help. After nine hours, we finally got a ticket on another carrier (British Air) and finally got home. I am now trying to complain and get a refund on that leg of the flight and incurred expenses (a meal and parking) and the only way to do that is via the Web.

Company: United Airlines
Country: USA
Address: PO Box 66100 Chicago IL 60666
Phone: 8772281327
Site: united.com

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