American Airlines
Awful airlines

Cars & Transport

I was booked on AA flight 133, JFK to LAX, at 3:30. Upon checking in using AA's automatic check in system, I was directed to the 4:30 flight. This flight was delayed, but I was issued a boarding pass and seat assignment. At boarding time, nearly 3 hours delayed, and 4 hours after I had first checked it, I was called to the desk by an agent named Happell. She took my boarding pass, threw it out, and refused to return it. I had been in first position for standby. As a result of her actions, I was not allowed to board the flight, even though I had purchased a ticket, checked in, and received a boarding pass and seat assignment, while other passengers, who arrived after I had, boarded. A full refund with any appropriate penalties for this action would be the only suitable remedy.


Company: American Airlines
Country: USA
Site: aa.com
SUBMIT A COMPLAINT
  <     >  

RELATED COMPLAINTS

Jet Blue Airlines
Didn't assign a seat on boarding pass issued by kiosk and then didn't let me board because the flight was full

Mexicana / American Airlines
Mexicana closed the boarding gate 1 1/2 hour before flight Had to purchase new ticket Cancun Mexico

Allegiant Airlines
Refused boarding pass 40 min prior to flight time. Already checked in (2 hrs prior)

Spirit Airlines
Flight Check-in Ripoff

JetBlue
Poor customer relations - JETBLUE AIRLINES

Southwest Airlines
Ripoff

Northwest Airlines
On Sunday 29 July I was

Air Canada
My legitimate ticket was a fraudulent promise of a seat

Etihad Airways
Customer Service

America West Airlines
Denied boarding with First Class ticket mistreated & ripped off the business that doesn't give a damn

SUBMIT A COMPLAINT