Vayama
Air Travel - Change

Had a frustrating encounter with Vayamais customer support. To date and centered on my encounter exclusively, I believe this can be a great company, should you never require their customer support, i.E. Purchase your solution online, purchase it, undergo your vacation plans accordingly. It would appear that whoever published their computer applications did a great work. Nevertheless, when you'll need any assistance from their group, all the best. Note: they're in Banglore, India. Our encounter began when almost through the journey, the flight pushed a routine change which pushed us to alter our ideas. Strategy change needed rerouting that they WOn't do. This solution entails numerous airways (Air Canada & LuftHansa) and its own seats is released by Air Canada. I began with Lufthansa which directed me to Air Canada. Air Canada Nearby department (in Middle-East) directed me to my broker (Vayama). Created a phone to Vayama, talked to some consultant named "Ash". Directed me Back Again To Air Canada. After 1-hour being on-hold, Air Canada explained since no additional A.C. Routes are left about the solution, they CAn't do something about this. Back to Vayama. Talked with Vayama (this time Mike) who attempted exactly the same tale on me again. Didn't drop for this for this time around. Requested for manager (Vivek).informed them that I talked with A.C. They didn't trust me and dialed Air Canada about the telephone. Their consultant (Anne) repeated the same that I told Mike. They attempted with LuftHansa. I believe the consultant felt sorry for me personally and chose to look after this. I wound up calling LuftHansa by myself and today they're considering my situation. They arranged my preferred path and explained that they can return to me using the connected Cost. This entire experience got me more than 3 hours. I ought to not be investing this period of time to alter a solution. It's Vayamais obligation when I settled the cost for them. The solution is adjustable and flight is considering it. Merely stating "The flight has refused your request to alter the routing of the return routes sadly" is just a very reckless work from Vayama's part. BTW, it was the point that Vayama reps described again and again, although it isn't accurate. It's possible, although at a price. Vayama must have completed this on my account. This really is something which Vayama has had the duty of once they offered me the solution within the first place. They ought to have investigated my demands and find out if Airlines might get it done. Not move the dollar. A whole lot worse than that, they began by stating my preferred path doesn't actually occur. I'm unsure where do they discover these people to cope with clients. I'm extremely dissatisfied within their customer support.

Company: Vayama
Country: USA

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