Hotels.com
Hotel stay not credited to account after promised fix

A three-night hotel stay was not booked to my account. I contacted customer service and was promised, in an email, that my account would be corrected within 48 hours. Well, 384 hours and counting, and two emails later, my account has not been corrected. They have had ample time to make this right and no longer respond to me. In reading others' comments, it appears that they just don't care about the customer.

Company: Hotels.com
Country: USA

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