Carnival Cruise Line
Staff very rude and arrogant. Unconcerned with issuses. Overpriced. Ship old and worn

On a cruise on Carnival Triumph leaving New Orleans to the Bahamas. Well as fate would have it Hurricane Irene changed our course so we went to Mexico. Cozumel was ok, but Progresso was like a concentration camp.

We had to be bused into town, armed gaurds were standing sround with M-16. This is a very poor city not a tourist attraction and noone wants to feel that at any giving minute you may get shot. The public beach you had to pay 10.00 to sit under the umbrella. To top it off they only returned 15.32 to each passenger.

I went to voice my concerns to guest services and was basically told so what, but ofcourse in a nice way. To travel from NO to Mexico is approx. $700. To the Bahamas approx $1300 and you only give back 15.32 with no explanation. The boat leaked, smelled of sewage, the staff was unhappy and it showed Carnival is a total rip off would not recomend this cruise.

Company: Carnival Cruise Line
Country: USA
Site: carnival.com

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