Carnival Cruise Lines
Carnival Splendor No compensation for raw sewage smell in cabin

Our week long cruise we booked 2 cabins for our family of 5. Our balcony view cabin had a raw sewage smell in it from the moment we arrived. Each day, we notified them and all they did was clean the room and spray a sanitizer in it. On the 5th day, they brought maintenance down and they were trying to fix the issue from the air conditioning vent as the smell was not coming from the bathroom. Nothing was ever fixed and we had to deal with the smell the entire cruise.

We were forced to fit our entire family into our other cabin, making our children sleep on the floor in order to not have to deal with the smell in the other cabin. At no time did Carnival ever offer to move us.

When I returned home, I contacted customer service and they looked up the notes on our complaints and they told us that no smell was ever detected but they did sanitize the room to accommodate us. I told the rep that this was not true, that they acknowledged the smell every time they came to the room. They proceeded to tell me that they will not compensate me at all. They said that their policy would be the compensate if the issue was documented to what I was claiming but how was I to know they would lie and not accurately list the problem is what I told the rep.

Apparently, you need to have them sign an affidavit on the ship before you leave or they will lie and claim you are exaggerating.

Company: Carnival Cruise Lines
Country: USA
State: Florida
City: Miami
Address: 3655 NW 87th Ave
Phone: 18777647419
Site: carnival.com

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