Spirit Incentives
Designed to Cheat you out of your trip

Rapheal G.
07-18-2011
15

First Off this whole process is designed to make you reject the offer.

They make you choose dates and also pay extra if it's during what they call a peak dates; they later change it to peak season as to include several months. After I sent in my $100 deposit, I received an email 47 days before my first date chosen, they promised at 45 so they were good on that part but close. I was then directed to go to a website www.mystpage.com enter in some info only to get a number to call. And according to the site if they couldn't accommodate my on that call no other offers would be extended. I decided to call on 7/18 and called at 4:30pm was on hold an hour when a rep picked up Amy I think her name was, she was friendly enough but after verifying my identity she checked to see if my destination was available. Nowhere in the fine print was there a note that said they could change the chosen destination. So for every date that I "HAD" to choose earlier, those where thrown out the window. And I was told my only option was sail to the Bahamas, which I've done already or go Mexico from Miami. I stated I'm interested in Mexico. From there she came back with only one date choice that conflicted with my wife teaching schedule, and then I choose to not fly but drive but I still owed another $470 on top of the $100 deposit. How is it possible to use a company when they almost randomly decide where you can go and then when you will without any regards to your schedule? I feel as I should be compensated by making them fulfill the certificate and not allowing them to railroad you out of it.

My info was:
Certificate #: 43019XXXX
Expiration Date: 1/27
RE: UC3G-DM - Travel Reservation

I'm going to raise a complaint with BBB so that others are aware and if any thing can be done in my case.

If a company is offering a free trip through spirit incentives, AVOID them both like the plague