Orbitz.com
Bogus "Exclusive Offer" - Billing practices/website erro

I was planning a trip for me and my wife and a group of friends to go to Cozumel. I pick the Vacation Packages menu, pick the flight, hotel, everything is good. I happen to see "EXCLUSIVE OFFER, 47% off per night 48 Hour Sale Book by May 4." I'm sitting here, its May 3 at 9pm. Hey that sounds great. I go to book. The total before was $2201, now $1971. Save $230. I know 47% is more than $230, so I call customer service to ask what the 47% is off of, hotel, airline, or both. I was told the discount should come off of the total price. I'm thinking, YEA. So I ask the customer service rep to calculate and give me the price and I will book then and there. He tells me $1971. So then again, thats not 47%. He tells me that that is the discount and theres nothing he can do about what it says online, even though hes on the same web page as me. He then says thats the price if I were to book airline and hotel separate. Nope. I had already checked from the airline website and hotel website. Orbitz was still higher on price with their 47% discount.in a nut shell, seems to be some False Advertising and everyone needs to be aware that just because it says, SAVE whatever, check around and make sure. This is not good business.

Company: Orbitz.com
Country: USA

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