CheapTickets.com
No Refund for Bad Hotel Experience

I checked into my hotel in LA paid for through CheapTickets.com. When I got to my room I noticed no Electrical outlets. I have a spinal implant with a remote that requires charging. I went to the desk to ask for another room with outlets and they told me the rooms were all the same. I asked for a refund and they told me I had to get it through CheapTickets.com. I went outside to call CheapTickets.com and they called the front desk. The told me that the hotel said there was an electrical outlet underneath/behind the bed and that I could "crawl under the bed to plug something in". I told Cheaptickets that I was handicapped and could not bend or crawl. They basically told me they would not refund since the Hotel would not approve. They refused to give credit for another hotel or anything! I went back to pack my things and check out and noticed that my belongings had been gone through. I reported this to the front desk and they just laughed. No Assistance from Cheap Tickets.com - don't book through them!

Company: CheapTickets.com
Country: USA

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