Royal Caribbean
Unresponsiveness of Corporate Guest relations

I'm writing to protest concerning the poor support regarding my efforts to send a Medical Documents type for your Medical Services Division.

After installing the shape from your own site and supplying the required info, I sent the shape towards the quantity showing about the type (305) 982-4900. Following-up the distribution, when speaking with a person support consultant, I had been informed the amount I'd sent it to was wrong and also to use 305-982-2104. Nevertheless, this quantity simply rings without linking to some fax. I named in a third-time and was informed the fax amount to make use of was 954-517-3721. This didn’t function. Nowadays, I called again and requested to talk to a. I was informed the quantity to make use of was, actually, 305-982-2104, I questioned her to ring the amount to verify it was a fax. After being on-hold, she assured me-she had confirmed it had been a fax. After finishing the phone call, once more, I experimented with deliver the shape to 305-982-2104. Unsurprisingly, all I acquired was the telephone calling with no fax device connection.

This distribution of a telephone number info and also the disappointment of the customer support consultant to deal with the procedure properly is undesirable. I’m sending a duplicate towards the Medical Services Division, in addition to attaching a reproduction backup thus. Ideally, the shape can get towards the suitable focus to ensure that I will get a backup of my Medical Services Statement the moment possible. The shape in your site must be updated aswell ensuring customer support reps verify the precision of the info they're supplying.

Company: Royal Caribbean
Country: USA

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