Cheap fare guru
Customer support sucks

Do not even think to book a ticket from them. I had purchased my ticket from newark to kolkata (travel date is end of April) two months back. Till that time there was no issue since I had not interacted much with their customer service. Two Week before when I had to cancel my trip, I called them up asking the cancellation charge for my tickets. One of their customer service guy probably Ron told me that they would charge 300 bucks for the same. I did ask them to cancel my ticket yesterday, Paul told me that since this is none refundable ticket they would not pay me back even single penny for it if I cancel my ticket. When I fought with them Paul told me that they would confirm the same with Jet airline and do let me know the cancellation charge. So far I have called them 7-8 times and every time they told me that they have not receive any reply from Jet airline and ask me to call them after 2 hrs. I'm being felt so cheated that I can't explain.

Company: Cheap fare guru
Country: USA

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