British Airways
"British Airlines should be renamed Brutish Airlines" - Ba

I paid for British Air business class round-trip from Seattle to Paris, connecting at Heathrow. On the flight out, cabin was not clean... There were used toothpicks on the window seat storage bin. On the return flight, I missed my connection due to late departure from Paris, delaying my return by 7 hours. On the flight, the entertainment system didn't work. I had to connect in Las Vegas with Alaska. Even though I had paid for Business Class, they booked me in coach for the final leg to Seattle... When I pointed that out, the ticket counter lady told me that Alaska only flew coach that leg. When I got to Vegas, I found out that she was either misinformed or had lied. At my own expense, I upgraded. I will contact Brutish Airlines, spread the word, and never fly them again.

Company: British Airways
Country: USA

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