ExploreTrip.com
Booked us on a different flight and did not tell us

I had been truly excited to locate cheap flights on ExploreTripis website from Washington DC to Bay Area after which to Sydney. However the evening prior to the trip I attempted to complete an internet check in and discovered that I had been positioned on another trip than my solution stated: it had been 8,5 hours later! It completely destroyed my ideas, and so I kept calling the client support to determine when they might nevertheless matter me the initial solution. First they attributed the airline nevertheless when I spoke using the flight, they described that ExploreTrip had created an error and never established our scheduling using the airline promptly, after which they'd established another trip without informing me! Regardless of the guarantees of the client support to place me on another trip, they never delivered towards the calls. Later, we published and established criticism and got no response whatsoever. Not just the didn't talk to us they created an error, but additionally the didn't supply also simplest customer support. I'm simply pleased they didn't place me on the trip 8,5 hours earlier!

Company: ExploreTrip.com
Country: USA
State: District of Columbia

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