Country Inn by Carlson
Fraud - "Best Online Rate Guarantee"
- 11-18-2010
- 7
Country Inn by Carlson does not honor their "Best Online Rate Guarantee". This guarantee provides a 25% discount off of the cheaper rate if you find one less than they quote online. I was quoted $112 (US) per night by Country Inn. EasyClickTravel.com - through Kayak.com - quoted me $75 (US) per night for the same reservation.
Upon filing my claim Country Inn (corporate) stated that the lesser rate must be "bookable" in the local currency of the hotel. The hotel I was interested in was in Canada. EasyClickTravel.com does not offer the option of booking in different currencies. The rates were obviously, and substantially, different. Country Inn will not honor their advertised guarantee even though any reasonable person can see that they should.
Company: Country Inn by Carlson
Country: USA
State: Nebraska
City: Omaha
Address: 11340 Blondo Street, Suite 100
Phone: 8006007275
Site: countryinns.com