Greyhound Bus Co
Terrible Travel, Customer Servie - Traveling / Bus Service

Grey hound states enjoyable travel for everyone. Yet thatis only true for lip service. Geryhoundsbus sations are usually the most disgusting places to touchdown from traveling, on not the most comfortabel buses. The maintenance of a bus as far as air conditioning or mechanichal is extremely imporant, yet the bus I took air conditioning went out and the bus broke down. Another bus did not pick us up until 6 hous later, not to mention that my bus was already 2 hours late. And the n as we went on the trip continued to become more and more agitating. The only comfort if you call that compensation was a voucher for free food $7.50.in the end I returned home 13 hours late from my original time of arrival and was very took very sick on the trip. I cried, got frustrated, angy and very dissapointed in what I thought was going to bea nice road trip bonding with my granddaughter. I flew to pick her up and should have flown to bring her back. That was the worst trip ever and I hav the umost patience. David Leach esident, CEO needs to take a ride on the very bus he prides his company on. Myron Watkins VP, Operations should also take a trip and see these bus staions and bus conditions the consumer who pays thier money for traveling services is treated. Have you no dignity on how you treat your customer. Well, after that bus trip, greyhound needs to reassess its whole concept of the quality it provides to the customer. They make you feel like your concerns are not of any value and ou will get to your destination when they get you there, toobad when your ticket you bought says so. A little off is one thing but 13 hours and cold treatment is the worst. I din'nt begin to go into detail what went down and how many people, including me did not make appointments and schedules, and work.

Company: Greyhound Bus Co
Country: USA

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