Hilton Head Hospitality, LLC, vacationplay.com, Resort Services
Fraud and Deceptive Sales Practices

Key phrases: Hilton Head Food, LLC, Hilton Head Guest Services, vacationplay, vacationplay.com, www.vacationplay.com, Resort Providers.

174 Towne Lake Parkway

Woodstock, GA 30188

(678) 486-5044

(678) 486-5044

1-800-363-5798

We were approached 8/09 regarding A TOTALLY FREE holiday in HHI, SC THAT WE’D CURRENTLY GAINED. A refundable deposit of $150 upon conclusion of the holiday was billed to my CC in 8/09 t/e any disclosure of conditions & problems in virtually any type just before or throughout the aforementioned deal. On 5-5-10, we asked confirmation for the trip & rec’d it via email. The e-mail plainly mentioned that the visit was to become organized upon appearance & we’d get a resort ‘gift’ of $150 as their method of expressing thanks. But A BRAND NEW $200 fee was LAUNCHED in case we didn't come for that visit. We were informed before the start of visit that people might obtain whichever present guaranteed & return of the deposit as a whole of $300. We obtained just $150 & were informed which was all we’d be receiving. Home we approached brokers who charged the $150 deposit & reimbursement to the card. They refused it & informed us the guaranteed present was actually our deposit. This method produced tension & stress for the household t/3 children under 10 years during holiday. They put us in a device which was going thru repairs & restoration that set our household in danger like walking on fingernails uncovered from worn-out carpet tacking panels in the home/family room limit. Our boy & I walked about the fingernails that may have triggered contamination due to their neglect. They deliberately & intentionally in a misleading method: 1.inserted “Terms & Conditions” packed w/fines, costs, & costs in case that people chose to makes modifications, termination, or not take them using a link mounted on a contact weeks following the deposit in the place of upfront with the objective of evolving their item & helping their particular interests. 2. Kept $150 deposit from 8/09 & never revealed any “Terms & Conditions” prior to 5/5/10.in so doing, it had been challenging to create any modifications to visit plans. 3. Created benefit of our severe difficulty achieving all events included during holiday when their brokers never delivered such calls in appropriate fashion.

Company: Hilton Head Hospitality, LLC, vacationplay.com, Resort Services
Country: USA
State: Georgia
City: Woodstock

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