Allegiant Airlines
Denied Boarding After Being Told Children Did Not Need to Be Present

I am on a tight budget, my husband lost his job, yet I was determined to fly to Nebraska to spend the holidays with my lovable siblings, nephews and nieces. Never been so excited... A white Christmas and a fabulous family reunion. I found the most inexpensive airline tickets through Allegiant Airlines. I woke up this morning called Allegiant Airline customer service for weather advisory. I was told everything was fine, I asked their representative if children needed to be present to check in, she said there was no need to be present, as long as we had their passport. I live 10 min. From Mesa Gateway airport in Mesa, AZ. Following their instructions, my husband and I headed to the airport and did the pre-check in (luggage and all), but were told our kids had to be there. We checked in our luggage. They issued my husband's and my boarding pass. When we returned, 30 min. Prior to departure, we went straight to the counter attendant, but she said passengers were already boarding and would not give us our boarding passes. She stalled and delayed calling her manager, wasting 20 minutes. After much insisting on our behalf, she finally called her manager and was told we couldn't board. I honestly feel that if she had issued my kids' boarding passes, we would have made it. We were not allowed to board. We were devastated. After much frustration, trying to contact someone, I found out that this airline does not have anyone I can speak with or get answers. They gave me a P.O. Box address and said a supervisor would contact me within 72 hours.

When I returned several hours later to pick up my luggage, a couple arrived 15 minutes before departure and were allowed to board the plane!!! I totally lost it. I asked to speak with the supervisor and was told she was unavailable. I filed a complaint with the BBB and I just found out that that airline has had 170 complaints in the last three months. I can't believe that my wonderful Christmas plans have turned into such a nightmare.

Company: Allegiant Airlines
Country: USA

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