Trip Mate, Inc
TravelSafe Insurance Non-Payment of Claim

Tripmate.com's web site claims that "payments will be finalized within five working days after we receive all necessary information."

They have all the necessary information in their hands since the beginning of this year, and my wife still hasn't been paid the modest amount of US $146, which is her medical claim. They have been dragging her for almost four months now. See here-below Tripmate's activity log regarding her claim.

I believe Tripmate follows unethical business practices: they delay payment for months and months until you give up and forget about your claim. Customer.

Tripmate Activity Log
Claimant: [my wife's name]
Claim: MAI-xxxxxxx
plan number: 925

04/16 fyi message
04/15 referred to claims assistant
04/15 3rd request for explanation of benefits
04/09 fyi message
03/26 fyi message
03/25 referred to claims assistant
03/25 2nd request for explanation of benefits
03/25 call to party other than claimant
03/24 fyi message
03/22 fyi message
03/06 fyi message
03/04 referred to claims assistant
03/04 request for explanation of benefits
03/04 call to claimant
03/04 fyi message
03/03 file to claims department
03/01 rec'd miscellaneous information
02/27 fyi message
02/16 referred to claims assistant
02/16 2nd request for explanation of benefits
02/16 call to claimant
02/16 call to claimant
02/16 call to claimant
02/16 call to claimant
02/16 fyi message
01/29 fyi message
01/26 referred to claims assistant
01/26 request for explanation of benefits
01/26 call to claimant
01/25 fyi message
01/14 file to claims department
01/13 loss notice printed for file
01/13 purchase of plan confirmed
01/13 payment for plan confirmed
01/12 acknowledgment letter sent
01/05 received completed claim form
12/21 claim form completed online
12/21 claim reported online

Company: Trip Mate, Inc
Country: USA
State: Missouri
City: Kansas City
Address: 9225 Ward Parkway
Phone: 18008887292
Site: tripmate.com

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