Continental Airlines
ZERO customer service, MEAN-SPIRITED and NEGLIGENCE almost pushed me into a heart attack and ruined our family reunion/first vacation in 3yrs, SERIOUSLY!

My children held a reunion in York, PA in April. This being our first ever I did everything in my power to stay healthy, am a heart patient with dislocated tail bone & back problem. There were 4 travelers in our group, we purchased our ticket directly from Continental website weeks in advance. We reported at San Diego International Airport for our flight to Baltimore, MD exactly 7minutes late our check-in time (1hr 53mins) before our domestic flight. Three of us had driven (over 8hrs, traffic jams & all) from Clovis to San Diego, CA. The Continental agent refused to allow us to get on the flight because we were 7 mins late for our check-in time, remeber there were passengers still going through the security checks and the flight was a good 1 hr 53 mins before take-off. Another agent tried to help us but she told him off and insisted there was no other flights and we could not be placed on any other partner airlines. We were stuck at San Deigo International Airport for the night because this one agent decided our fate that night.

Company: Continental Airlines
Country: USA
State: Texas
City: Houston
Address: Address: P.O. Box 4607
Phone: 713324508
Site: continental.com

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