Expedia
Customer service

Booked air and hotel with expedia back in August for me, my son, and my fiance. At the time did not know if we would be able to leave my son at home or have to take him with. To be safe bought a ticket for him and insurance on all three.insurance states right on it. Protect your self from life's unexpected happenings and be able to change or cancel your reservation with expedia insurance. Turns out you cannot change nor cancel your reservation. I tried to cancel the reservation they said they could not. I tried to change it for my father and they said they could not. When I asked what did I spend money on they said it protects me if I need to change or cancel the reservation. I said you just said I can't change or cancel the reservation. They told me yes you are right. So I asked what did I pay for if not to change or cancel my reservation. Again they said to change or cancel my reservation. I asked where he was located and he was in the philippines. Figured there must be a language barrior so asked to speak to an american. After arguing with him he finally complied. A half an hour later he finally connected me when he realized I wasn't going to hang up. The rude corporate person started reading her little script the representative did earlier. You can't cancel or change your reservation. I ask what did I pay for then when I bought the insurance. The ability to cancel or change your reservation. Next time I will use Orbitz.

Company: Expedia
Country: USA
State: Wisconsin
Site: expedia.com

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