BlueGreen Resorts
Sampler Plus Points Unavailable and Rude Staff at Big Cedar Lodge

My husband and I were duped into the Bluegreen sampler plus offered by the Bluegreen resort at Big Cedar Lodge in Branson, MO!

We have not been able to get reservations at any location that we've wanted when we've wanted. We have tried to book almost a year out and are told we can't because the "points" are in the system until next year... Well that's odd to me because these are the points we already paid for... So why can't we use them.

Ask their staff to explain this and all they say is it's just our policy... Um, well how is that fair to me?

Also, the staff will act very rude and disrespectful, especially an employee named Heather... She chose not to provide her last name when I said I wanted to call her supervisor... To me that shows she knew she was wrong and did not think I would take action. Heather was willing to give me her supervisors full name and number. Odd!

We have been lied to, disrespected and put in a bind as we allocated are travel money to this... Based on the promises of our salesman... Even gave us a "contract" but now none of it's honored.

So... If I were you I would stay away from Bluegreen resorts.

It's funny to me that they sale this "sampler" in the hopes you'll buy in to the real thing... Well if this is how we would be treat I want NOOOOO part of anything they have to offer!

Hope this saves you a few bucks!

Company: BlueGreen Resorts
Country: USA
Site: bluegreenresorts.com

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