Priceline.com
Elk City hotel charged $69.99 instead of agreed $59.99

I reserved a room through Priceline for Saturday 7-18 in Elk City, Oklahoma. For what I thought was the agreed lowest price of $59.99. When we arrived that evening the Hotel boasted a sign advertising a special rate for $39.00 for a double. A kitchenette was additional... The hotel sign suggested it offered a hot breakfast but after first contact we were swabbing with anti-bacterial wet-ones (I have photos of the sign). The hotel manager said the price we was quoted was not any good and charged us $69.99 for the room. We had just left my mother’s estate sale and had emotionally been drained and weren’t up to re-negotiating a price over the counter plus we were already locked in with Priceline’s secured credit card hold. Which the manager boasting in cheek and tongue held up and kept reminding us American Express would honor. What’s worse we got to the room and "seedy" would have been an upgrade! A former Holiday Inn across the street had just lost its branding due to crime in the vicinity (we would find out later from a family also victimized) and our door peephole was stuffed closed with paper. To add to that there were no deadbolts nor did it have privacy tags and the cleaning crew opened the door at 8:00 A.M. Wanting us out. Checkout was due at 11:00 A.M. This is the first time I used Priceline and the last time that I will use Priceline because I'd rather spend $150./per night for peace of mind and a bit of restful sleep than slum on the lamb with a group of hotels that can't get business unless it’s through a cheap marketing expose! What’s worse is how much is William Shatner selling his soul for to appear in these cheap, bait and switch commercials has he got his movies mixed up and gone Spaceballs?

Company: Priceline.com
Country: USA

  <     >