Priceline.com
False hotel description - Ocean Edge Resort, Brewster Ma

I booked a hotel thru priceline.com.in the description it states there is a private beach. That is one of the features I wanted. After my bid was accepted, I contacted the hotel directly
requesting a room close to the beach. That is when I was told that Priceline.com customers are placed on the opposite side of the resort and MAY NOT use the private beach. We need to drive o another beach. I asked for a refund. After unsuccsfully complaining, it was suggested I contact priceline.com directly. I called them and even though the beach is listed on the resrt, which I could not use, they informed me I was not entitled to a refund or upgrade. If an anmenity is listed for the hotel, I woulthink that ALL guests ave access for it, otherwise, why would it be listed? I will NEVER use prceline.com again. I will continue to complai about this until I get results.

Company: Priceline.com
Country: USA

  <     >