Priceline.com
False hotel description - Ocean Edge Resort, Brewster Ma

I booked a hotel thru priceline.com. In the description it states there is a private beach. That is one of the features I wanted. After my bid was accepted, I contacted the hotel directly requesting a room close to the beach. That is when I was told that Priceline.com customers are placed on the opposite side of the resort and may not use the private beach. We need to drive to another beach. I asked for a refund. After unsuccessfully complaining, it was suggested I contact priceline.com directly. I called them and even though the beach is listed on the resort, which I could not use, they informed me I was not entitled to a refund or upgrade. If an amenity is listed for the hotel, I would think that ALL guests have access for it, otherwise, why would it be listed? I will never use priceline.com again. I will continue to complain about this until I get results.

Company: Priceline.com
Country: USA

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