Stratosphere Hotel Las Vegas
RUDE RUDE RUDE management

I booked a room online and requested a premier view suite with 2 beds and a smoking room. When we got to the room there was no ashtrays so we called the front desk to find out that we were in fact in a NON-SMOKING room. How the heck do you put a smoker in a non-smoking room? Anyways upon seeing the assistant manager and the manager in regards to the fact that I was put in a non-smoking room, he rudely stated back to me that the preferences are not guaranteed. I got loud and started voicing my complaint loudly on how I couldn't wait to write my review of the hotel when I got back. He told me I was threatening him and thats when my daughter really exploded. He continued his insulting attitude by mocking us and letting us know he'd be happy to check us out. Needless to say things got heated and we were escorted out of the hotel, thrown to the curb with no car and left to find a new room at another hotel. Not to mention the security calling my daughter a BITCH as were were being escorted out. This weekend was supposed to be grand for my daughters 21st birthday, yet there we were at 5:30pm looking for another room in Vegas to stay at while all my daughters friends who came to vegas to help celebrate her birthday were at the Stratosphere where she was told she would be arrested if she came back on the property. Thank you so much for ruining a day that can never be replaced. My recommendation is to never stay at this hotel.

Company: Stratosphere Hotel Las Vegas
Country: USA
State: Nevada
City: Las Vegas
Address: 2000 Las Vegas Boulevard South

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