Travelocity
Refund Issues

I booked a wonderful diving vacation in Cancun with Travelocity. The day after I arrived, I had an accident and tore my rotator cuff. Needless to say, I couldn't dive. It was the second time I tore that muscle and my doctor advised me to get back home ASAP to have it looked at. So, I came home.

I filed all the appropriate notifications letters, physician reports, etc. To Travelocity in October upon my return. I have yet to get any action from them. I have called over 10 times in the past 6 months, spending typically 45 minutes per call on hold with them. Each time they give me excuses, contradiciting stories, tell me it will be another 30 days, they can't contact the hotel, etc. I have been on hold so long, that the phone has simply dosconnected.in my opinion, Travelocity is the worst form of decietful, lieing, dishonest busisness there is. What bothers me is that it's blatent and nothing is being done about it.in my opinion, these people should all be serving jail time. At the very least they should not be doing any form of business. To me, they make mortgage loan people and used car salesment look like saints!

Company: Travelocity
Country: USA
State: Delaware

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