Imperial Majesty
Cruise Line Imperial Majesty booking agent mislead us on the itinerary on the 3 night cruise to Nassau. Plantation Florida

Being a Florida resident I've been a big fan of this little cruise/itinerary for years and have taken the Regal Empress to Nassau on several occasions with family & friends. I spoke with their booking agent who went over the itinerary of their new 3 night cruise to Nassau. I made plans for 2 days in Nassau to celebrate my father's birthday and invited other family members who traveled at great expense/distance to share in the experience.

I was shocked and outraged to learn upon check in that we didn't have 2 days in Nassau, simply 1, the very same as the 2 night cruise, only we are spending an entire day traveling at sea rather than traveling the passage at night. Imagine my disappointment - I feel totally ripped off! At the time, their website didn't publish the 3 night itinerary at all. I wouldn't have booked the trip had I known we only had one day in Nassau, several excursions in Nassau were subsequently cancelled.

My entire family was looking forward to our itinerary and were very disappointed - we were completely mislead into booking this cruise. To top that off... I've made numerous attempts at contacting Imperial Majesty, no one has ever contacted me back - NO CUSTOMER SERVICE!

Company: Imperial Majesty
Country: USA
State: Nationwide
Address: 4161 NW 5th Street, Suite 200
Phone: 9544534625

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