Marriott
Rude customer service

I was on a conf. Call on the hotel phone that began at 12 and was supposed to last an hour. At 1pm I realized it was going to go much longer but I could not call the front desk as there was only 1 line in the room. The call ended around 2:15 PM, I gathered my things, and arrived at the check out counter around 2:30.

I received a 1/2 day charge for not checking out on time. Jen went to get the manager, Daniel Croutch, as I got my car and loaded some boxes and luggage.

I informed Daniel of the situation assuming that he would be understanding of the problem considering I had no way to call the front desk. He told me I was lucky I was not charged a full day.

I said I would possibly understand if people we waiting for rooms but that was not the case. He said the hotel was sold out and since I checked out so late they may not be able to use the room. I found that hard to believe.

I noticed a note on the front desk with "Today's Rates" written on. I found it odd that the hotel was sold out but they had this notice on the desk.

Upon leaving the hotel I called Marriott central reservations and they informed me there was a room available that night at the hotel.

I find appalling that the hotel is so inflexible to the business traveler and the attitude of the front desk manager. I also don't appreciate being lied to by the front desk manager.

I would like to be re-imbursed for the 1/2 night charge tax ($69.66) and receive points in my Marriott Rewards account for my trouble as incentive to stay with the Marriott chain again.

Thank you,
Ole Dame

Company: Marriott
Country: USA
State: New Hampshire
City: Nashua

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