VillaDirect Management LLC
Villa Direct, Roaches, filth, no response, no refund

The pool area was very dirty. Both the water house and the vacume house were left out by the pool — neither was coiled up. There was a plant pot that had no plant in it and was filled with dirty leaves in the corner. There was sand at the bottom of the pool. The rug on the stairs was very dirty, as was the bed spread in one of the upstairs bedrooms. I saw 2 live cockroaches in the house and 5 dead ones. The guest sign in book for the previous visit in September said there were pests there. Neither the living room fan/light or the pool area light worked at all. The garbage disposal was not working when we arrived. We had been eating out so we didn't notice it till Sunday morning.

We called admin and after an hour, no one had come to fix it or the other problems. My parents had to clean it out themselves and removed parts of a plastic lid that were jamming it. These conditions were simply not acceptable, and we should be given a refund.

Company: VillaDirect Management LLC
Country: USA
State: Florida
City: Kissimmee
Address: 6129 W. Irlo Bronson Hwy

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