Poolsupplies.com
Winter Pool Cover - customer service

I purchased a winter pool cover in November. We did not use the pool cover and we did not open the package. We simply stored the cover (in the plastic package) in the pool house to use next fall. Upon looking at the cover the other day (April) there were several holes melted in it! There were a few small holes in the plastic package, but several large holes in the pool cover (even in spots where there were no holes in the plastic covering!) Poolsupplies.com claims that I improperly stored the package and that the heat caused holes in the cover! Get real... It was winter and then spring... How hot can it get??? Besides... It's a pool cover and will be in direct sunlight its entire life! They refuse to replace it and refuse to offer me a refund! I am very angry! Not to mention out over $300!

Company: Poolsupplies.com
Country: USA

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