Hotels.com
Charged one-night penalty for cancelling one hour late

I booked a room through their website, and because of plan changes I had to cancel the room.

The policy said that if I cancelled after 12 PM, there would be a penalty of one night's stay. I was only one hour late, and my booking was only for one night. I called them and tried to explain, but they showed no consideration whatsoever. So basically, once they get the money, you are never going to get it back.

They claimed that they do not charge any penalty, but the hotel would. However, from talking with the hotel people, it seems like they are going to split the penalty money. I would never use their service again.

Company: Hotels.com
Country: USA
State: California

  <     >